Frequently Asked Questions
Everything you need to know about your Brandon Blackwood purchase.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy?
We accept returns on unused items in original packaging within 14 days of delivery. Please note that all 'Final Sale' items and select limited-edition collaborations are ineligible for return.
Do you ship internationally?
Yes, we offer worldwide shipping. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
How do I care for my leather handbag?
To maintain the quality of your bag, store it in the provided dust bag when not in use and avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth.
Can I cancel or modify my order?
Once an order is placed, we are unable to make modifications or cancellations as our team begins processing shipments immediately to ensure timely delivery.
Are your products authentic?
Every purchase made through our official website is guaranteed authentic and includes a branded dust bag and original packaging.